Our Reviews

After 3 months of waiting for a valve body, I had to pay for new batteries. My truck sat for 3 months in their lot. When I arrived to pick it up, the truck was covered in spider webs and covered in dust. After unsuccessful tries to start my truck via remote, I started it from the push button in the truck only to find the check engine light was on. Found out it was a result of the battery replacement. Brings to question wether they conducted a test.drive at all.

Both Nick who handled our sales negotiations and Charlotte who helped with the credit application and guided through the touchscreen navigation are real assets to the dealership. And the finance agent, whose name I cannot recall, was very easy to deal with and answered all our questions. These folks made our vehicle buying experience the best we have encountered. Kudos to your team!

Always appreciate the good service!

Simple and quick

checked car out sooner then expected.

It was very easy to get an appointment. They were only a few days out. Sue, the service advisor, was friendly and professional. Vehicle was completed in the advertised timeframe.

My wife and I had a very good experience while choosing our next vehicle and negotiating a 2 year lease. Our sales person Charlotte was new but very good at her job. Very personable and professional for such a young person. She has a great future. Thanks again.

It was a very fast and friendly experience .. however, I was expecting my car to also be vacuumed and washed .. just like KIA used to do with my old vehicle. Service people were GREAT!!

Great service. Car was ready before their time frame. Was told the price up front

Was told problem was fixed, went to car and tested, same as when I brought it in

Overall we were very happy but during the price negotiation, we felt that the dealership was more concerned about what was best for them verses what was in our best interests. For example, there were over $10,000 worth of extended warranties added to the price which put us beyond our budget.

good

Very polite, through , considerate of our needs and efficient.

I came in for a routine lube &oil and to report for the first time i saw a significant consumption of oil since last change. Port Orchard Gilchrist Chev has performed all my oil changes per mileage recommendations. All within the mileage. I am concerned about the oil loss. I was told that we had to document at the dealership when ever there was a drop in oil level. I live an hour away from the dealership. This is an inconvenience to me. There is a prominent vehicle shop in Hansville called Hansville motors. I am requesting they document this problem. Being told I have to have 12 reports of loss of oil is a huge task if I have to drive one hour each way. Please respond in writing to me soon please. Brienharrison89@gmail.com 206 321 4614 my truck is a 2023 Silverado Z71 LT 5.3 L Purch. Last date of Oct 2023. Truck only has 20k+ miles.

Always good. Great people.

It was really good! Had had an issue with one of the screens going blank and instead of just saying it was a fluke, it was looked into. Positive experience. At a boy to James!

Friendly staff. Explained process and needed repairs.

It was in and out. It was great

Staff was great

My Colorado was serviced on time and without issues. Thanks

The employee are very friendly and sales and services where polite and fast

Everyone at the dealerships was great!! From Charolette our sales person, to Sue in service and Ron in financing. They were all very professional, kind, knowledgeable and gave the very best customer service!! Thank you!!!

It was a great experience nothing bad to say

Great service

Consistently excellent, expert care and timely service! I wouldn't go anywhere else!

Gilchrist Chevrolet service department is the best. Staff is friendly, knowledgeable and efficient. Checked my car in, had it serviced and back on the road within the time they said it would take.

on time james is great

The woman at the front desk was very helpful and nice. The tech fixed my problem the same day. And my car is working like new again. I really appreciated the nice waiting room to sit in while I waiting for my ride to pick me up.

It took a while to get my recall parts, but once they arrived I was notified and an appoint was scheduled. In one hour my recall was completed.

James and the service team are always great! Steve, Chris and the rest of sales are too! We buy all our cars here!

Troy and Jack did a great job getting my passenger side mirror assembly replaced. I was treated in a friendly manner by everyone there.

23 days without my truck and vary little communication and a reason why, not a Plesant experience

Friendly great experience !

I found the service to be completed timely with a written step by step trouble shooting process to diagnose and replace the faulty part.

What was done was that which was asked.

Service was performed quickly.

I came in for an oil change and to my surprise it it only took probably about 15 minutes to complete the change. I’m just hoping that everything will be ok. Sounded like a rush job.

They worked so hard to get this deal set up for us! We really appreciate everyone involved

Everyone was polite and professional, and the service was performed in a reasonable time. I always come away satisfied with the quality of the work done.

Nolan my salesman and Zach my sales manager both were great. They steered me away from a used vehicle and opened my eyes to a new truck that I could afford. Please give them both a raise and or a bonus for their awesome customer service. Sincerely, Jerry

Appointment on time and vehicle was ready in a timely manner.

Fast, friendly and courteous service. Completed my oil change sooner then estimated.

As always they were polite, and efficient…

Job was completed well before expected, thank you!

Great service as always

I had a wonderful experience with this dealership, there was no pressure on me to make a decision that I needed to make on my own. The salesman is a perfect example to others in the business of selling vehicles.

Your advisor Sue was great. Very professional ad kept me informed during my time there.

Always great serve....

After having to buy the part for my pick-up before it was ordered, no one called me when they said that they would. My daughter had to call 2+ weeks later to see what was going on. It turns out the part was there & for whatever reason, I was never called.

Great staff

James was great help

Service was completed in good time.

I was able to get an appointment very quickly for my check engine light. My service advisor was Christina, and she was friendly, communicated well, and was willing to make arrangements for me to pick my truck up after service hours if need be. I really appreciated that as I wasn't sure I could get there in time. They had to wait for a part for my vehicle in order to fix what was wrong, but they got it all fixed up early the next morning. All is well.

Difficult place to find but worth the effort. Kailyn Lowe and Luis Herrera were both very helpful in finding the vehicle and features we wanted without the features we didn't want.

It was a quick in and out and that’s what I was hoping for.

JAMES AND MARK R GREAT

My Volt was worked on without delay on a Monday morning; I was driven home and then driven back to pick up my car by an employee. I was notified of the cause of the engine trouble, and kept posted on progress. Good work by mechanics and support staff.

Gilchrist is my go to dealer for my truck and car. Thank you Gilchrist

This was a routine oil change appointment. Service performed as expected.

Excellent customer service from my service advisor Christina Gerry. My vehicle was properly diagnosed and my clock spring was professionally replaced in a timely manner while I waited. Great job to the mechanic that worked on my vehicle!

Very good customer service

My experience was great. The staff was friendly, knowledgeable and low pressure. The salesman, Zach, was a pleasure to deal with. I would buy my next car there.

Great job on oil change. In and out in under 30 minutes!

The service department employees were courteous and friendly. The work performed on an airbag recall and l had the air conditioning belt replaced. Both were performed in a timely manner.

Had my 2024 Colorado service at Gilchrist Chevrolet Port Orchard. James was great! Professional, Friendly and kept me updated on the service. A professional auto service dealership.

Tina was awaome. Kept me up to date. Troy was great as always.

Very fast, nice and polite people work there.

Well informed and helpful sales staff

Always great service and great people!

Service advisor listened to my concerns and corrected issues with vehicle

Excellent interaction with Sue and Service Team timely completion of task. It's unfortunate the Service Department does not open on Saturdays like the other Chevrolet dealerships. I did inquire about that with the cashier upon check out and she had mentioned that's never going to happen.

In and out in good time, everything done

Always great service

Wait time was long for a scheduled appointment oil change. Over 1-1/2 hr.

Got right in and they did a great job

Dealer did a great job of fixing my car and kept me informed of the progress.

This was a routine maintenance appointment. All work completed as expected, on time, and at the cost quoted. No surprises.

Service was great, and quick

Every thing was done in a timely manner. Informed me that all was well.

Dropped off my truck for service work, no appointment. They got to it same day.

The shop rotated my tires in preparation for a road trip I am taking. They reset my computer but on my drive home the truck had various tire pressures. So when I got home I checked the pressures and they all matched what the truck was indicating but they were all off from what they should be. Looks like they rotated and reset the computer but did not check the actual tire pressures and adjust them to the proper psi.

Gilchrist did a good job changing my oil. The wait time was 1 hour. You could use some more comfortable furniture in the waiting area, though.

All good.

Good Service answered all my questions

on time

All is good.

This dealership told us we would be take care of, respected and supported. Unfortunately they over promised and under delivered. We should have never bought our truck from here. John in service is great. Unfortunately we were not take care of in the way we should have been. We kept asking for things to be done. Every time they told us we would be so happy. Unfortunately every thing they did was only done half way. To think we spent thousands and thousands of dollars on a brand new truck and yet we get treated terribly. Every step of the process was lies lies and more lies. I would never recommend this dealership to anyone. I am sad we are stuck dealing with this place since we did buy our truck from them.

Took my new trailblazer in for a key fob that needed to be replaced because I was given a faulty one after the purchase of the vehicle, which I don’t know why it wasn’t tested before hand first. But they ordered a replacement and reprogrammed it. They also put my new license plate plates on for me so I didn’t have to.

I sent this email with attachments and have not heard back: sales@gilchristchevroletofportorchard.edealerhub.com date: Oct 9, 2025, 1:46 PM subject: Jacquelyn Cole; Chevy Trax mailed-by: gmail.com I got a message, 10/08/2025 @ 11:37 am, that I have parts to pick up. My husband took our vehicle to your dealership on Monday, 10/06/2025. We were having a problem with the car not wanting to start after we put gas in it. He talked to someone, I assume in the service department, about it. He was told that it can be a common problem with the Chevy Trax. He was told that it would be no problem; bring it in on 10/08/2025 @ 9 am and it could be fixed. He took the vehicle in at that time. Not only was nothing done to resolve the issue; he was there for almost 2.5 hours and charged $224.07 for diagnosis. My husband also asked the oil life light be turned off. He did a complete oil change on the vehicle. This was not done. *****This actually was done. According to the diagnostic report; the vehicle needs two parts replaced. My husband was given a bill for $201.42 for those two parts and was told it would take a few days to get them in. First off the $201.42 is an extremely overrated charge for those two parts as you can see in the attachment with this email. Plus these parts were not "special order parts" because I got a message on my cell phone stating that parts were ready for me to pick up. That was on 10/08/2025 @ 11:37 am. My husband had not even gotten back home from your dealership yet. We no longer wish to purchase these parts from Gilchrist Parts Center; so we are asking that my husband's debit card be refunded the charges for these two parts. Thank you, Jacquelyn Cole

Best experience We have had with service yet.

Quick and easy check-in, polite and professional staff. Service didn’t take as long as expected and they got me checked out in a timely manner.

This was a recall appointment and a flat tire fix. Check in with Tina was awesome. She is friendly and professional. Check out went smoothly too.

Scheduled for serp belt replacement, and check engine light (I had already read code). They didn't have the serp belt part when I arrived but was able to complete the check engine issue. James didn't contact me until 1 hour before close regarding the one repair. Said he ordered the belt and would likely be in next business day. That would have been 2 weeks ago - haven't heard anything yet. Previously had great service there, disappointed with this visit

Service was great. Service advisor kept me and all the other customers updated on the status of their vehicle.

On the day of my oil change, I was informed by the service writer that their department was undergoing training with a new computer system, which can be a complex process. While this may have caused a slight delay, I was treated with utmost respect and did not experience an extended wait for my oil change on my 2025 GMC Sierra 2500 HD AT4. The accommodations were inviting, and I even received a text message from the service writer asking if I had any questions, concerns, or requests. Overall, my experience was exceptional.

We were able to find the representative, Brandan, online where we listed what we were looking for and found a car that had more features and cheaper than the other cars we were looking at before. Brandan was really knowledgeable and went over all the features with us. He was not pushy or a typical car salesman and we appreciated that a lot! Thank you for the car and the great deal!

The staff are kind and helpful and the service was quick. Thank you!

The staff that greeted me was great and Christina was very communicative even after I dropped off my car and they were working on it.

Good

Very negative experience all around, will not be returning. Incompetent service advisor with extremely poor communication skills, excessive price for services requested, & over two week wait time to receive common part needed to perform simple repair.

Everyone was friendly and efficient. Your service department took care of all the irepairs in a timely manner.as promised.

Easy to make appointment. Waiting area was ok. Customer service was good and they were friendly.

All sells staff was very polite and helpful.

I had an intermittent (difficult issue to resolve) and they worked with me to resolve the issue, gave me updates and ultimately solved my issue. It was a long stay(3 hours) but they set that expectation up front.

Haley is a super star! I didn't remember her name so I called this morning to ask. I normally don't reply to these requests -- however she was very courteous and kind and attentive. GIVE HER A RAISE. Lowell Hartkorn (2020 Acadia)

Always good.

Easy in and out with good, honest service. It was a complete brake service stated by a different dealer in a different state while traveling. This dealer after reviewing stated not all parts need replacement. This reduced overall cost by 1k. Great job by Troy and John. This actual tech did fabulous.

Always professional!

great service

I was easily able to book an oil change appointment online for a time and date convenient to me. The service dropoff was straightforward and the appointment took a little less time than I expected. Very polite staff, especially Christina.

I was delighted to discover that a full check of all the important items on the car were included for free when I went in to have the tires rotated. I was able to get work done while I waited in the comfortable and spacious waiting room with free WiFi, coffee, tea, hot chocolate if I wished. The battery in my key fob had run out recently, and they replaced it for me for very little cost. I found a great hand washing car wash nearby after I left, and my husband commented on the brand new car I brought home from Port Orchard back to Vashon. A delightful day. Thank you so much.

My car was handled very well and ready to go on a very long drive. I was very happy with the service.

Quicker than expected Comfortable waiting room Friendly staff

Was told one price on changing out ONE bulb, they called and said they didn't see where the light was out, when I went to pick up my car, they replaced TWO bulbs and overcharged me.

Knowledgeable service personnel, work completed correctly in a timely manner.

10/10

Informative, called me back when I had questions, good recommended service, and was able to get dropped off and picked up from work while it was being done.

Always on top of everything, and everyone is so kind. Special thanks to service manager Troy.

I was acknowledged as soon as I walked into the service area. Haley assisted me in getting checked in. She was quick and efficient while still maintaining a pleasant friendly demeanor. Customer service like hers is why I keep coming back.

Staff were very friendly and professional. The service to my truck was done quickly and without issue. I'll be returning to Gilchrist for all of my service needs.

Came for certified work on CVT and for an oil change. Everyone was friendly, everything was communicated very well. Shuttle service was very much appreciated.

everything went well

Excellent

Easy process with the salesman. Staff was fantastic. Wish they had more inventory on hand though. All in all, good experience.

Im Deaf so they made.sure I was.taken care.of. and walked to me to tell me that my car was ready. Thanks. Made the appt online chevy app made.it super easy for Deaf people to access.

Awsome job in investigating the issue with our 2013 GMC Acadia.

I arrived shortly before my appointment, was greeted promptly and professionally. I was told my appointment would be about an hour and told where the waiting room was. After my truck was serviced, I was notified quickly, given my receipt and left. All the staff I encountered were professional, polite and courteous. The only reason I gave it four stars instead of five is this. My service reminder sticker placed on my windshield had me wondering. From my experience, you should have your vehicle serviced every 6 months or what the recommended mileage is, whichever occurs first. However, my sticker was set for five months out instead of six. I was told this was my second free service for the year. If I was to take it again within the timeframe of the reminder sticker, I would have to pay for the service. I think it’s a little deceiving to set the reminder for five months instead of the actual six months.

Friendly, helpful.

The customer service was good. My complaint is with the cost for an engine air filter. it cost me 4x as much to buy from chevy's parts department than it would have from Amazon for the exact same filter, down the the part number. This is why people don't go to dealerships to get routine maintenance done.

it was fast and easy

People were friendly,service was quick and efficient, they kept me informed and answered all my questions thoroughly.

This is my second vehicle I’ve bought from them and I enjoyed the people that work with me

Quick and friendly

I have been bringing my Chevy Cruze to you since I bought it in 2017. I trust that what needs to be done on my car will be done right. I am thankful & grateful for my Service Advisor Christina Geery and the crew at Ghilchrist Chevrolet of Port Orchard! Thank you all for taking care of my car & I over the years! Sincerely, Lisa W :)

Always great service

Efficient check-in...

Always friendly and great service - "Thank you, Tina!"

Had to wait for the correct oil, but great service otherwise

Good experience with Service Dept.

Oil and filter change booked online. Tina did a great job getting me in and out in a timely manner. Very professional group.

Quick & Free👍

Love this dealership.

Haley was great. Good communication

As always service was great from start to finish. These guys are great!!!

The service is great...pricing is fair. The waiting room is comfortable, and the bathroom is so clean. I purchased my Chev at Gilchrist and will continue trusting them for servicing.

Everyone at Gilchrist went the extra mile to enable purchase of a fine vehicle that suits my needs. All were most friendly and helpful to move the purchase forward.

The service department has from my experience very professional. I worked with Haley and she is very efficient. Made my trip easy..

As always a nice experience

They were quick but felt like they took time to do the job right. I got a notice on the truck saying air filter needed to be changed but the technician showed me air filter and it looked basically brand new so there was no need for it to be changed.

Helpful and respectful

Ghilchrist service did my 135K service on my Bolt EV and was very through.

Service was prompt, efficient, and effective, as usual. Like the "Multipoint Vehicle Inspection / Checklist. But $262.00 to replace a burnt-out turn signal bulb seems like a lot!

Very pleasant service staff and very efficient.

Always excellent service.