Our Reviews

I did the math for an 11,000 dollar loan at 6.6%. It's $162.86 for seventy-two months. The first offer was 198 which I rejected. Then it came as $187 which I again rejected. We settled on $180, which was still questionable, but because it was my daughter's car, I agreed. If it were for me, I'd have walked. I have done this too many times to play the back and forth game so I went directly to the general manager. I am satisfied, but you will recognize that you still got a lot of food on your plate. Nick, the salesperson, was outstanding.

My 2023 chevrolet pick up died on my way to Portland, I called a tow truck, they took me back to Gilchrist Chevrolet, where they were able to fix the fuel pump module the next day. I was very satisfied (not that it quit with less than 5,000 miles on it), but their response. Especially kind and helpful during the entire process was Tina Geery, Service Advisor, who helped me during the entire time, even following through with Chevrolet reimbursing me for additional towing expenses. Thank you Tina, kudos to you for all your help. Larry Matthiessen

Challenging problem with my Android auto....service advisor (Sue) and technician (Isabelle) worked well together with Chevy to find solution.

on time, pleasant, easy

Great experiences always

Sue did a wonderful job and made the process easy to deal with, Christian is an amazing technician and they both are great members of the team.

Great service

Excellent service

Friendly, courteous and knowledgeable about the vehicle I was interested in. Was thorough in explaining the different options.

Quick resolution to the issue.

great

Real good, service was fast employees were professional.

Sue was simply great. Fantastic job taking care of her customers.

Well, I wasn’t real happy. My salesman left your employment in the middle of me purchasing the vehicle, and the transaction got messed up with some things that he said would be taken care of the wound up costing me a considerable amount of money. I was not pleased with the overall performance of your team and the excessive cost

Everyone was friendly and helpful.

Despite being understaffed the work always done efficiently

We well taken care of. Friendly courteous and fast. Great team

Our salesmen Brendan was great! No awkward up selling, haggling, or uncomfortableness whatsoever. He had the vehicle we were interested in pulled aside and ready for us as soon as we got there. We got exactly what we wanted for our trade in and was in and out in no time! Big thanks to the Port Orchard Gilchrist Chevrolet crew!

I had a service/repair appointment and my truck was looked at soon after I arrived. Tina at the service counter was very helpful.

My wife & I were fortunate to have walked into Gilchrist Chevrolet in Port Orchard WA as we were shopping for a new EV and had Sales Consultant, Nick Carlson, provide us with a fantastic sales experience. In that this was our first EV, it took significant time and patience on Nick's part to help educate us as to to this new technology. He never made us feel rushed or uncomfortable and appreciated his friendly and sincere nature. He was very knowledgeable about the vehicle and his customer service skills were overall excellent. He also has made follow up calls to check on how we are doing with the car in that it needs to go back due to issues with the paint. There is a blemish on the hood and the entire car has to be totally gone over due to some type of grit or pollen in the surface. We would highly recommend others see Nick for their car buying needs.

After some anxiety and a lot of research by the Gilchrist team the Chrome emblems for my 2025 ERAY that the factory was supposed to install were procured and installed. Thanks to Troy, Mark, Nolan and James my trusty service adviser. Awesome! Ray Ramirez 6/28 25

They are very helpful and knowledgeable about my wuest

Alex was helpful and nice. Financial guy (Zach?) was an odd dude. Was fine joking around until I denied the extended warranty then got all weird.

Excellent service

Smooth sailing this time.Service dept.got me checked in and my truck was done and back to me faster than I expected

Friendly and easy experience. Nick was was awesome.

Poor communications. Poor execution on diagnosis and solution. Poor experience with the regional service manager. To many details to list. I would welcome a phone call to get into the details. Gilchrist has lost my patronage.

I have always had the best treatment from James. he is an asset toyouy business thank yo

My wife and I purchased our new Equinox from Gilchrist on June 19th. There was some rough residue on the entirety of the paints surface and a blemish on the hood. I insisted this be taken care of. I was told to bring it back in on June 30th and they would buff the entire car and remove the residue and take care of the blemishes. I then took the car in 11 days later and had this done. Gilchrist worked on it for 6 hours and gave me transportation home and picked me up. It appeared to be fine until I looked at it more closely at it in our garage under florescent lights when I returned home and could see that scratches had been put into the area behind the back passenger door. The car is black and it is difficult to see in the bright sun. I called Gilchrist and let them know of this issue. Was told to bring it back the following morning. I returned the car on July 3rd. I waited for the car for approx. an hour and a half and was told the scratches were then fixed. I tried to see them in the sun prior to leaving but it was difficult. Upon arriving home and putting the car in the garage, I again looked at the car and saw the scratches had not been repaired. This was getting a bit ridiculous! I called to speak with the manager but was diverted to the Service Dept. and spoke with Troy. I expressed my utter frustration over this situation in that the scratches they put in the car are still there and that they need to be repaired. He told me to bring the car in on Monday, July 7th. I brought the car in once again on the 7th and waited another hour or two. Troy came in and told me he felt like they finally took care of it. He had me look at the car in the shop. There was improvement but the scratches are still visible. I reluctantly took the car home in that I was frustrated and I was done dealing with the problem. I am still not satisfied with the issue being resolved.

Always great service, missed a little attention to detail by not seating the dipstick leading to a check engine light coming on.

Was told problem was fixed, went to car and tested, same as when I brought it in

After 3 months of waiting for a valve body, I had to pay for new batteries. My truck sat for 3 months in their lot. When I arrived to pick it up, the truck was covered in spider webs and covered in dust. After unsuccessful tries to start my truck via remote, I started it from the push button in the truck only to find the check engine light was on. Found out it was a result of the battery replacement. Brings to question wether they conducted a test.drive at all.

It was in and out. It was great

Overall we were very happy but during the price negotiation, we felt that the dealership was more concerned about what was best for them verses what was in our best interests. For example, there were over $10,000 worth of extended warranties added to the price which put us beyond our budget.

good

They worked so hard to get this deal set up for us! We really appreciate everyone involved

Both Nick who handled our sales negotiations and Charlotte who helped with the credit application and guided through the touchscreen navigation are real assets to the dealership. And the finance agent, whose name I cannot recall, was very easy to deal with and answered all our questions. These folks made our vehicle buying experience the best we have encountered. Kudos to your team!

My wife and I had a very good experience while choosing our next vehicle and negotiating a 2 year lease. Our sales person Charlotte was new but very good at her job. Very personable and professional for such a young person. She has a great future. Thanks again.

just an oil change but it was done quickly and I like not having to wait long thanks PO G

They are very professional and knowledgeable in their trade and were able to troubleshoot and repair my issue with ease. They even started working on my vehicle before my appointment!

Added paint protection without disclosing it. I only found out because I saw the line item on the finance document. I did not consent to it. This behaviour is enough for me to never buy another vehicle from this dealership.

My oil was changed in less than 1 hour, for which I was happy.

It was very easy to get an appointment. They were only a few days out. Sue, the service advisor, was friendly and professional. Vehicle was completed in the advertised timeframe.

23 days without my truck and vary little communication and a reason why, not a Plesant experience

I came in for an oil change and to my surprise it it only took probably about 15 minutes to complete the change. I’m just hoping that everything will be ok. Sounded like a rush job.

Very polite, through , considerate of our needs and efficient.

Everyone was polite and professional, and the service was performed in a reasonable time. I always come away satisfied with the quality of the work done.

Staff was great

Always appreciate the good service!

Friendly great experience !

Nolan my salesman and Zach my sales manager both were great. They steered me away from a used vehicle and opened my eyes to a new truck that I could afford. Please give them both a raise and or a bonus for their awesome customer service. Sincerely, Jerry

I sent this email with attachments and have not heard back: sales@gilchristchevroletofportorchard.edealerhub.com date: Oct 9, 2025, 1:46 PM subject: Jacquelyn Cole; Chevy Trax mailed-by: gmail.com I got a message, 10/08/2025 @ 11:37 am, that I have parts to pick up. My husband took our vehicle to your dealership on Monday, 10/06/2025. We were having a problem with the car not wanting to start after we put gas in it. He talked to someone, I assume in the service department, about it. He was told that it can be a common problem with the Chevy Trax. He was told that it would be no problem; bring it in on 10/08/2025 @ 9 am and it could be fixed. He took the vehicle in at that time. Not only was nothing done to resolve the issue; he was there for almost 2.5 hours and charged $224.07 for diagnosis. My husband also asked the oil life light be turned off. He did a complete oil change on the vehicle. This was not done. *****This actually was done. According to the diagnostic report; the vehicle needs two parts replaced. My husband was given a bill for $201.42 for those two parts and was told it would take a few days to get them in. First off the $201.42 is an extremely overrated charge for those two parts as you can see in the attachment with this email. Plus these parts were not "special order parts" because I got a message on my cell phone stating that parts were ready for me to pick up. That was on 10/08/2025 @ 11:37 am. My husband had not even gotten back home from your dealership yet. We no longer wish to purchase these parts from Gilchrist Parts Center; so we are asking that my husband's debit card be refunded the charges for these two parts. Thank you, Jacquelyn Cole

Appointment on time and vehicle was ready in a timely manner.

Simple and quick

I came in for a routine lube &oil and to report for the first time i saw a significant consumption of oil since last change. Port Orchard Gilchrist Chev has performed all my oil changes per mileage recommendations. All within the mileage. I am concerned about the oil loss. I was told that we had to document at the dealership when ever there was a drop in oil level. I live an hour away from the dealership. This is an inconvenience to me. There is a prominent vehicle shop in Hansville called Hansville motors. I am requesting they document this problem. Being told I have to have 12 reports of loss of oil is a huge task if I have to drive one hour each way. Please respond in writing to me soon please. Brienharrison89@gmail.com 206 321 4614 my truck is a 2023 Silverado Z71 LT 5.3 L Purch. Last date of Oct 2023. Truck only has 20k+ miles.

Always good. Great people.

It was a very fast and friendly experience .. however, I was expecting my car to also be vacuumed and washed .. just like KIA used to do with my old vehicle. Service people were GREAT!!

Great service. Car was ready before their time frame. Was told the price up front

on time james is great

The employee are very friendly and sales and services where polite and fast

It was a quick in and out and that’s what I was hoping for.

Very fast, nice and polite people work there.

Well informed and helpful sales staff

Everyone at the dealerships was great!! From Charolette our sales person, to Sue in service and Ron in financing. They were all very professional, kind, knowledgeable and gave the very best customer service!! Thank you!!!

checked car out sooner then expected.

Fast, friendly and courteous service. Completed my oil change sooner then estimated.

My Colorado was serviced on time and without issues. Thanks

Best experience We have had with service yet.

It was really good! Had had an issue with one of the screens going blank and instead of just saying it was a fluke, it was looked into. Positive experience. At a boy to James!

Tina was awaome. Kept me up to date. Troy was great as always.

I found the service to be completed timely with a written step by step trouble shooting process to diagnose and replace the faulty part.

What was done was that which was asked.

JAMES AND MARK R GREAT

It was a great experience nothing bad to say

Gilchrist is my go to dealer for my truck and car. Thank you Gilchrist

Great service

My Volt was worked on without delay on a Monday morning; I was driven home and then driven back to pick up my car by an employee. I was notified of the cause of the engine trouble, and kept posted on progress. Good work by mechanics and support staff.

The woman at the front desk was very helpful and nice. The tech fixed my problem the same day. And my car is working like new again. I really appreciated the nice waiting room to sit in while I waiting for my ride to pick me up.

It took a while to get my recall parts, but once they arrived I was notified and an appoint was scheduled. In one hour my recall was completed.

Always great service and great people!

Friendly staff. Explained process and needed repairs.

Great service as always

I had a wonderful experience with this dealership, there was no pressure on me to make a decision that I needed to make on my own. The salesman is a perfect example to others in the business of selling vehicles.

This was a routine oil change appointment. Service performed as expected.

Your advisor Sue was great. Very professional ad kept me informed during my time there.

As always they were polite, and efficient…

Always great serve....

Gilchrist Chevrolet service department is the best. Staff is friendly, knowledgeable and efficient. Checked my car in, had it serviced and back on the road within the time they said it would take.

Consistently excellent, expert care and timely service! I wouldn't go anywhere else!

After having to buy the part for my pick-up before it was ordered, no one called me when they said that they would. My daughter had to call 2+ weeks later to see what was going on. It turns out the part was there & for whatever reason, I was never called.

James and the service team are always great! Steve, Chris and the rest of sales are too! We buy all our cars here!

Troy and Jack did a great job getting my passenger side mirror assembly replaced. I was treated in a friendly manner by everyone there.